FAQ – SketchUp


General advice

For Windows users: When you install SketchUp for the first time make sure to right click on the installation file and choose “Run as administrator”. When you are about to launch SketchUp for the first time after the installation is complete do the same.

We also always recommend that you use the english version of the software instead of any local translation. This is simply because the english version is more frequently updated and have less bugs.

If you run into installation issues, display issues or SketchUp run slow always try to update your CPU and Graphics/video card drivers first. In many cases this will be enough to solve the issue.

Also note that SketchUp needs access on the following ports and:
80, 8080, and 443

Network license also need access to ports 5053 & 50530 to function.


What's the difference between a Single user and a Network license?

Single-user:
A Single-user license is assigned to one person and can only be used by the registered user it is not allowed to share a license in any way. That individual can install the license on two computers that they use. This is typically a work computer/Desktop and a laptop.

Network Licenses:
A network license is not assigned to an individual user. The software can be installed on as many computers as you wish. The license is stored in a Trimble-operated server in the cloud, and the software points to that license.

You will need a constant internet connection and port 5053 & 50530 needs to be opened.

Note that when you purchase a new networks license a minimum a 5-seats need to be bought.


I'm having problems installing SketchUp what can I do?

Before you do anything else please try the steps here. If this does not solve your problem please email us at support@northwaypartner.com and explain your problem. Please include screenshots of any errors if possible.


SketchUp is unbearably slow what can I do?

If you are using Windows 10 it most likely has to do with a "Windows Update"
Please go to this forum thread and try the solutions there. Also, make sure to upgrade your video drivers.


How can I remove a license from my computer?

If you want to move the license from one computer to another these are the steps you will have to follow:

Windows
Open SketchUp
Select Help > License.
Click the Remove License link. A confirmation dialog box appears.
Click the Remove License button to confirm that you want to remove your license.
Now one of your two authorizations is available to use.

MAC
Open SketchUp
Select SketchUp > License.
Click the Remove License link. A confirmation dialog box appears.
Click the Remove License button to confirm that you want to remove your license.
Now one of your two authorizations is available to use.


How do I administer my Network License?

Please go to this link for complete information.


Where can i find software Terms and Conditions for SketchUp Pro?

You can read the full agreement here: https://www.sketchup.com/license/e/sketchup