FAQ – Kubity


Why do I have to log in using my email address?

You must register an account with the Kubity desktop app using your email address and our "passwordless" login link. This gives you access to your administrative panel, and all your
models in one place.

To log in to Kubity for the first time, enter your email address when prompted and we will email you a link. Click the link you receive in your inbox to instantly connect to Kubity. It's one less password to remember!.


What file formats are supported by Kubity?

Kubity supports SketchUp files (.skp) up to 1 GB.


Who can see my models?

Models can be accessed only if you know the link or its dedicated QR code. Any model can also be visualized if embedded on a website or shared


Can I access a model without an internet connection?

Yes! Once a model is scanned and appears in your Kubity mobile app library, it is available to view offline.


How many devices can I have connected to my Kubity account?

Two devices are eligible to be registered for Kubity desktop app access at one time (a personal computer and work computer, for example).

Devices can be managed in the desktop app by clicking on ‘Settings’.

A connected account allows administrative access to models (delete, edit, etc.), payment information and other personal details.


What devices does Kubity support?

Devices supported by Kubity AR

IPHONE/IPAD: Kubity AR is compatible with devices running iOS11 including: iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone X, all iPad Pro models, and iPad (2017).
ANDROID: Android support coming soon

Device requirements for Kubity VR

Kubity VR is compatible with Google Cardboard viewers and other cardboard compatible devices including clip-on style VR glasses like Homido Mini, as well as the Samsung Gear VR.
Samsung Gear VR supports: Galaxy S6, Galaxy S6 Edge, Galaxy S6 Edge+, Samsung Galaxy Note 5, Galaxy S7, Galaxy S7 Edge, Galaxy S8, Galaxy S8+, Samsung Galaxy Note Fan Edition, Samsung Galaxy Note 8, Samsung Galaxy A8/A8+ (2018) and Samsung Galaxy S9/Galaxy S9+.

Game controllers work with Kubity


Which VR headsets do you support?


What are the minimum system requirements to use Kubity?

Kubity is designed to work together as a desktop and a mobile app. If you’re a SketchUp user, it’s best if you download both apps.

Windows:

  • - Intel Pentium 4 processor or later that's SSE2 capable 64 bit
  • - Intel 64 & amd64 (x64) binaries provided for Windows
  • - 512 MB of RAM
  • - Windows 7 and later
  • - WebGL compatible video graphics card
  • - Please note, ARM version of Windows is not supported

Mac:

  • - 64 bit binaries provided for macOS
  • - 512 MB of RAM
  • - OS X 10.9 or later
  • - WebGL compatible video graphics card