I'm I eligible for the free upgrade to V-Ray for SketchUp 3.0?
If you bought your license after the 1st of November 2015, you are eligible for free upgrade. Contact your reseller for help.
I cannot start the V-Ray for SketchUp installer.
It's possible the installation file didn't download properly. This might cause your installer application to crash when attempting to run it. Please re-download the installation file from the ChaosGroup website.
Does V-Ray for SketchUp support GPU rendering?
GPU rendering is supported in V-Ray for SketchUp, but currently, it doesn't support all available V-Ray features. GPU OpenCL render mode is currently not supported. GPU CUDA is available only for Fermi-, Kepler-, Maxwell- and Pascal- based NVIDIA cards.
For more information, see the Supported Features in Interactive Rendering page.
GPU Accelerated Interactive rendering with V-Ray for SketchUp takes a long time to start.
GPU Accelerated Interactive rendering with V-Ray might take a while to start up the first time you run it on a specific graphics card. Each subsequent start should be almost instantaneous, even after closing and re-opening SketchUp.
However, installing a new version of V-Ray or the same version of V-Ray on a new machine, or installing a new graphics card, will again take a while to start up, but only the first time after making such changes.
If you experience other problems with interactive rendering and GPU Acceleration, please contact ChaosGroup Support.
I'm having problems reprogramming y dongle what can I do?
Please click this link for complete information regarding this subject.
Nothing seems to happen when I double-click my rtu-file on windows. How can I solve this?
Please read this article. Then try the solutions described under "V-Ray License Server Can't Start" and "Updating Dongles when the .rtu Files are not Associated Properly".